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Your Data, Handled With Care

Our privacy policy tells you exactly what account data we hold — wallet activity through bKash, Nagad and Rocket, the device you sign in from, the support chats you open — and what never leaves our hands.

Wallet records spelled outCookie controls you setCopy and deletion requestsDevice and login history
babol88 Your Data, Handled With Care
DATA DESK

Reaching Us About Your Data

Questions about your data should not sit in a queue. Use the help tab inside your signed-in session and your message lands with the team that reads account records, not a general desk — quote your registered mobile number so we can pull the right profile. For deletion or correction requests, email leaves a written trail you get to keep. We work through requests in the order they arrive, and where a wallet check with bKash, Nagad or Rocket is needed we tell you which document we are waiting on instead of leaving you guessing.

In-account help tab Open the help tab inside your signed-in session and your message reaches the team that can actually read account records. Quote your registered mobile number and we'll pull the right profile straight away.
Email for record requests Deletion, correction and copy requests are easier to track over email because you keep a written trail. Send from the address on your profile and we'll confirm receipt before anything moves.
Wallet verification desk If a data request touches a payment, we may ask the wallet team to confirm a transfer. You'll get a named message telling you which document we need, not a blank request.
ACCOUNT SECURITY

How We Protect Your Details

Everything on this page is backed by controls you can actually see. Sign-in needs a one-time code sent to your registered mobile, so a password alone will not open your account wallet. Wallet numbers stay masked in the account view, and any staff member who opens a profile leaves an audit entry behind. Cookie choices remain yours — switch analytics off and the lobby still loads. Want a copy of what we hold, a correction, or deletion where local law allows it? Write to us and we confirm what we can action now and what has to stay for reconciliation.

One-time code at sign-in

Every login asks for a code sent to your registered mobile, so a password on its own won't open the account wallet. If a device looks unfamiliar, we ask again before anything loads.

Cookies you can switch off

Session and preference cookies keep you signed in and hold your language choice. Analytics cookies are optional — block them in your browser and the lobby still opens, though a few screens load plainer.

Retention with a reason

We hold wallet and play records only while reconciliation, dispute handling or a local legal duty needs them. Once that window closes, records are removed rather than parked in a spare folder.

Asking for changes

Write to us with the mobile number on your profile and say plainly what you want changed, copied or deleted. We'll tell you what we can action now and what local rules require us to keep.

Privacy Questions You Send Us

These are the questions our Bangladesh support inbox gets about this policy, answered the same way we answer them in chat. If your situation is different — a shared phone, a number you changed, a request for deletion while a payout is still clearing — send it to the data desk and we will walk through it with you. Nothing here overrides local law where you live.

Your name, mobile number, date of birth and email, plus the wallet records behind every bKash, Nagad or Rocket transfer. Play history, the device you use and your network address are logged once you start.

Yes. Session and preference cookies are needed to stay signed in, but analytics cookies are optional. Block them in your browser settings and the lobby, wallet and support tab still work.

Email us from the address on your profile and ask for a copy. We'll confirm receipt, check your identity against the registered mobile number, then send what we hold.

Only what a transfer needs — the reference, amount and the number you paid from. Payment partners don't get your play history, and we never sell contact details to outside lists.

For as long as reconciliation, dispute handling or a local legal duty requires. After that the records are deleted rather than archived, and we'll tell you which rule is holding a file open.

Send the correction or deletion request to our support address with your registered mobile number. We'll action what local law allows and explain plainly anything we're required to keep.

No. The PIN is entered inside your wallet app, not on our pages. What reaches us is the transfer reference and amount, which is enough to credit your account wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.